Panhandle Cleaning & Restoration

Panhandle did two types of work at our property that was flooded in July. They cleaned the crawl space and the HVAC ductwork. We are pleased with their responsiveness and their professionalism. They responded quickly and maintained communication with us until the job was done. Thank you for a job well done.

We had our guest bathroom bathtub/shower combo redone to a fabulous shower plus other updates incl. plumbing change needed, and couldn’t be more pleased with the outcome! Our project manager, Sam, worked hard to make sure we were happy with everything along the way and he is easy to work with. He has a good eye for design, which was much appreciated. Gordie is a master at whatever job he is doing. A great experience and wonderful new guest bathroom!

Panhandle responded quickly and compassionately during a difficult and emotional time for me. Everyone I worked with throughout the cleanup, salvage, and restoration processes was professional and courteous. I’m especially pleased with the quality of craftsmanship on the restoration team. They provided excellent floor installation, textured wall replacement, ceiling repair, wall prep and painting, stairway repair, and more. It was a comfort knowing that I was working with pleasant, trustworthy, competent people who were going to stand behind their work and their contract. I highly recommend Panhandle Cleaning and Restoration.

I contacted Chris Mason at PC&R in June 2025 about engineering and architectural services as the result of a recent fire involving my building. Chris told me the charge would be $1,500. SE Mark Edge and Architect Doug Neal came with Chris in early July and told me they would take on the project and that they would be there the next day to take measurements. Despite being told by Chris that the price would be $1,500 I later found out that the actual contract price was approximately 5 times the quoted amount and only after numerous emails from me to Chris over several months did Mark and Doug come back for their measurements. Then Mark and Doug’s report was not provided to me until February. I identified report-related issues to Chris and he said that the issues were communicated to Mark and Doug but not one of them resolved the issues. I complained to Chris about the poor quality of service that I received and told him that I wanted to speak to the president of Panhandle but my request was never honored. Chris admitted that he “poorly handled” the work and subsequently resigned from Panhandle without first reassigning my project to another Panhandle employee. Likewise no one at Panhandle has reached out to me and some 11 months later I still have a report that that the local building inspector also has issues with and will not accept. It has been a horrible experience and neither Panhandle nor Mark or Doug are working with me to resolve the issues.

We had an HVAC leak that necessitated a ceiling repair. Our ceilings are 22 feet so scaffolding needed to be built. The team was so careful, using appropriate containment systems, they cleaned up after themselves and completed excellent work per the estimate. Really great communication throughout the process. Highly recommend!