Tax Shop

Chuck took care of four years of catch up tax returns. Big-time helpful. He was awesome. I’m glad I found him.

I started with Chuck's service last year, he was kind and professional. He told me he would NOT raise his prices like my previous accountant that I had for 7 years. This year I had a very differnt experience with Chuck. He called me the night prior to my scheduled appointment, and asked if I could come in earlier @ 1:30PM. I said no bc I work a normal job. I did get in a little earlier than planned to help him out. He did not ask me to reschedule. When I arrived for my appointment he seemed pleasant at first. Arriving at my scheduled appointment (early) he kept receiving personal phone calls, and one call he said 'I'll be done by 4:45'. I looked at my phone to view the time, and it was not far off. I have always provided total numbers and categories for my accountants so that it is easy for them to process, no scattered paperwork. I provided my sheet with all the information and the backup documents. He was distracted I asked him a few times 'did you get this and that'. He then said, you'll get back $XXXX, but then said, 'opps, NO' bc he forgot to add something which was clearly on my sheet I provided him. This happened a few times when the information was on the sheet in front of him. Then he stated you might get flagged bc this looks like a hobby (I'm a part time realtor (as so is he) but no sales last year for me, or the year prior). I assured him its not a hobby, I can't force ppl to buy. Then he said 'I need who you donated to' (I only had the total) so I had to reach out to get exact names from a co-worker. He was very rude and made me feel as if my donations was BS. He asked what I donated so I started naming items snd entities. I did forget my donation sheets at home in my file, but had the totals. He asked when my alimony will end and I told him, he chuckled and stated 'your life will drastically change'. I could not believe his comments, unprofessional. The kicker, I was going to pay by check like I did last year, but he said 'I only take credit cards'. I handed him my card and he then stated with my credit card in his hand 'its now $450'. I asked why the increase from last year and he said bc I had to do A, B and C. Well, he did exactly what he did last year, NO changes. Again, I provided all the totals for him. He just enters the information, and he did not have to shift through paperwork. It literally took him about 30-40 minutes, including the personal phone calls which dragged out the time even longer. His actions and comments were unethical. He did not mention the price increase in his letter he sent me in the mail, nor in his email as a reminder to schedule an appointment. I do NOT recommend Chuck. My experience was great last year, but this year was horrible, he was disrespectful, rude, and most importantly UNETHICAL. I am a single women that he took advantage of, and I will NOT be be returning as a paying customer. I'm very disappointed.

I have known Charles Trautman for over 20 years and as my tax preparer for 5+ years. He has always been professional and answered my questions and concerns. Highly recommend The Tax Shop.

Beat Tax Pro is chuck. His prices are very responsible! He’s fast and easy to work with!

Chuck was fantastic! This was my first time having him prepare my taxes. He was very knowledgeable, and gave some great advice, even better than my financial advisor! His cost to prepare my taxes was half of what I had been paying my previous tax preparer, and I am getting a refund this year, bigger than the last two years because he discussed with me some important financial moves. I highly recommend Chuck! He will be my tax preparer going forward!