Grove at Killeen

Horrible do not recommend moving here unless you want to have to call and have no one answer all the time about your garbage being taken out while paying $35 a month for valet trash to come and get your garbage. When you ask them to stop charging you for it since it happens less than half the days they say they won’t remove it and to call them if it’s not picked up. They also do not post rent the day it’s due which causes issues and stress. Super frustrating

I moved here with certain expectations, but my experience has been a disappointment. I have found the negative reviews regarding how things are handled to be accurate, as these issues seem to be accepted as just a normal part of daily operations here. The reliability of services has been a major concern. The trash collection is consistently hit or miss. Additionally, I had a maintenance request marked as closed even though the issue was not actually resolved. On top of that, there are ongoing pest problems that have not been handled. Half of the time if you call nobody answers the phone it just rings . I’m not sure why these apartment are marketed for military. On the bright side it is a quiet neighborhood.

Still currently in the neighborhood leaving this summer when my lease is up. I've been here for 2 years paying close to 22,000 dollars. Work orders closed without work being done, still have a whole in my wall from a rat busting through a year ago. office management negligent and un accountable (may even be prejudice) complete slumlord mentality never would recommend to anyone.

Update review : 8/7/24 Was told by the owner to give the grove office a call and of course I’ve been trying for two weeks and nothing . I’m so tired of the owner responding to peoples reviews and him being useless. Said it wasn’t broken when clearly it is and maintenance actually broken even more when they came the day before. I’ve sent videos to Melissa and have made multiple attempts to get in contact with the office to resolve this is a safety hazard for my family and especially my two daughters. I have reached out to code enforcement in the city of Killeen hoping to resolve this issue since the owner and Melissa are not doing anything about it. They are so focused on renting out units maintenance putting up balloons near the gate when they should be fixing the gate and working on the work orders, honestly pathetic. 7/19/2024 CANNOT WAIT TO MOVE , DO NOT MOVE HERE this place is so much worse than my previous review . I don’t think it could get any worse . Malissa the manager or whoever she is , is so not customer service oriented and has no empathy for the issues that arise . I have kids and my sliding glass door is off the track falling off , my first bathroom toilet paper holder is falling off for the 3 rd time after maintenance came by to “fix it “ . This place is so trashy ! Not to mention me paying pest control every month and then not showing up and Mellisa saying “ya I’m not sure why they didn’t come “ . This place is ran by a bunch of people who don’t care . When the owner came by and I spoke to him a few month back he mentioned getting this place better , but all he did was hire newbies and make it worse . Cannot wait to leave this place ! Looks can be deceiving . Jasmine is useless and just nice to get you to move in . Beware of this place ! Maintenance barely knows how to do work orders properly . The office staff changes frequently and like mentioned jasmine is a horrible addition to the Grove . I definitely miss Sarah she was the only one who cared about the places , and did her absolute best to hold the place down . The pool has been like this for weeks now thankfully asset living manager in the office has been somewhat helpful . Also cars being towed by LEONS tow company and being a complete scam and illegally towing others cars . It’s ridiculous really praying it gets better ! We pay wayyy to much for this place to not be held up to the standards

The apartment itself is good for the most part. However, we have had constant issues with maintenance and the office staff. My husband and I moved in here in June and it has just been constant issues. First off, I wanna say that me and my husband have both been calling the office throughout and nobody ever answers the phone, even when I drive by and see that they’re open and the staff is sitting in there. Anyway, our kitchen leaked with dirty water from the upstairs neighbor, and their way of “fixing it” was taking off the cover of the pipe in front of our building, so now all that dirty water leaks out right next to our front door and constantly smells like sewage and attracts constant bugs to our apartment. They then said the contractor would be out to punch a hole in the wall under the sink to fix the pipe and permanently fix the issue, but the contractor has never come out. We have a hole in our ceiling above the A/C unit they said they would fix and now are saying they can’t fix it for at least a month due to “not having the right equipment,” so ice is dropping in the A/C unit and water just drips from the hole in the ceiling. I have address the fact that the doors and windows are not completely sealed and they all leak when it rains, which they said they would come out and fix over a month ago and still have not. And to top it off, staff had added a random extra $1000 to our rent and said they would have it removed from the app so we can pay rent, and never had it fixed and just sent out an email saying we will be evicted if we don’t pay it. Then I go into the office about it and the staff copped an attitude with me and lied saying she “told me I could pay rent in the form a check” which she only told me I could pay the $51 I owe from the deposit in a check, not the rent as well. If she would have stated that in the previous visit I had to the office, this wouldn’t have been an issue but here we are. We moved in here because multiple people said it was a good apartment and on the more affordable side and staff were great and helpful. But it’s hard for them to be helpful when they don’t respond on the app nor answer the phones when we call.