Astound | Newport

The astound employees driving around Newport should be driving more careful. A van with the license plate 423-PAD was driving very recklessly and cut me off. Please train your drivers to be better they are giving this company a bad look.

Amateurish! Salesman told me to ask any electrician to do the wiring. The electricians I called had no idea what he was talking about. Took me days to find an electrician to move the cables. Waste of my time. Then this is what it looked like after installation. The billed me $150 and left it like this. THIS is the new WAVE that bought Coast Com. I keep getting no response about the incomplete job. ALSO, they only had corded phones. I have 1200 square feet to cover . I don't get to stay in one place and answer a phone. Had to switch to Vonage to get a cordless phone. Ended up paying for and extra 2 weeks internet because of their delays. My friends with Coast Com couldn't say enough good about it. BUT THIS ISN'T IT!

They just can't get it right. Had trouble with the phone service for 6-9 months before they got it right. I will give them the final credit due. Thank you for the troubleshooting that finally got our phone lines fixed. We REALLY needed it fixed. It was NEVER A problem on our end. Never got a cent in reimbursement for the hassle even though Keith said he would handle it. Now they have been fighting with the internet for over a year now. They can never seem to find anything wrong with it but it keeps crashing intermittently. They claim to monitor it somehow which I'm sure they do but it never says its out when it is. I made an analogy about how "not every customers check engine light is on when the car is dropped off" but they looked at me stupid. $260 router doesn't work anymore after they got on the ladder & claimed to have found a crossed wire. Worked until the moment they touched & never once after that. Makes me wonder if the wire was even wrong or maybe the height, stress, & low lighting caused human error. Sure seems like what they do & say don't add up but I'm just a professional investigator thats all. I got pissed and ran a hardline after they removed the high end router & installed a $79.99 router that didn't work on the other end of the parking lot. Apparently it works out on the street which is unfounded. Tech came back with a switch another day but needed 2 of them not one apparently. Ended up using my $260 router as a switch, which i guess beats a paper weight. What really makes me upset is this team is trying to convince me its on our end which is not fact but speculation or hopefulness. We have changed every single piece of the network at this point. EVERY SINGLE PIECE & we are still having problems. How do you blame it on the users gear when you can't point to it & say its bad & heres why? At this point they have officially let me down & I'm sure it doesn't take a review for them to know that. Small town! we will all see each others faces! This is not a faceless review. I tried face blank communication & am tired of being told I'm getting some kind of favor. Not a big fan of dirty looks either! I have been done NO favors here.

I have been on hold for over an hour to talk to a representative. The last time a representative was out they told us the problem was the router so we bought a new one. The problem continues. Our internet is in and out all day. I know there must be an internet service in town that can provide an internet service that is worth paying for. Any suggestions??

Awesome service, very professional staff. I recommend this company