Octup

At Rocket Shippers, we need to deliver meaningful peripheral value to our customers outside the normal scope of fulfillment. For us, Octup is a particularly potent tool because customers know they want to be data driven.

Client escalations are down almost 30%. When brands can see what’s happening in real time, they call us less and trust us more. Octup turned our data into useable dashboards. Now our team starts the day knowing exactly which brands need attention and which are on track.

Octup has been a game-changer, helping us acquire new customers and boost platform usage with existing clients, increasing retention. It's given us deeper insights into our operations and customer service, allowing us to maintain best-in-class service and improve operational efficiency as we scale.

It helps us close deals faster and makes clients stickier. Switching 3PLs is a big, scary decision, but having the Octup dashboard is comforting to brands because it allows them to hold the 3PL accountable, it positions us as a more reliable partner.

I would estimate we were losing about 10% of potential billing based on the variety of different sources and the human element. With Octup, we think we’ve recaptured at least 8 or 9% of that 10%.