Empire Heating & Air Conditioning
Empire Heating & Air Conditioning has provided HVAC service in Metro Atlanta since 1985, when it was founded by Martin and Gila Hoover. The main office is in Decatur, Georgia, with a satellite office in Cumming. The team services, installs and repairs all makes and models of heating and air conditioning equipment, covering central air conditioners, gas and electric furnaces, heat pumps and ductless mini-split systems, along with indoor air quality equipment, humidification, thermostats and zoning, ventilation systems, ductwork renovation and commercial HVAC. Together the team has more than 200 years of heating and air conditioning experience, all senior technicians are NATE certified, and Empire holds an A+ Better Business Bureau rating plus the Angie's List Super Service Award for 15 consecutive years. Complimentary estimates are offered on new system installations and replacements, financing is available including 0% interest for 18 months, and 24/7 emergency HVAC repair is available to customers with an active Planned Maintenance Agreement.
Services
Air conditioning installation and replacement
Air conditioning repair
Air conditioning maintenance
Furnace installation and replacement
Furnace repair and maintenance
Why choose us?
Location & hours
783 Dekalb Industrial Way, Decatur, GA 30033, USA
FAQs
Do you offer emergency HVAC service?
Yes. Empire provides 24/7 emergency HVAC repair service to customers with an active Planned Maintenance Agreement, so call right away if you have an urgent need.
Do you provide free estimates?
Yes, complimentary estimates are offered on new system installations and replacements. For repairs there is a service charge, and it is waived if the repairs are completed during the technician's visit. Empire also offers a free second opinion if another company has recommended a system replacement.
How quickly can Empire respond to a service call?
Empire strives for same-day responses whenever possible, especially for emergencies. Non-emergency service is typically scheduled within 24 to 48 hours.
What types of HVAC systems do you install?
Empire installs central air conditioners, heat pumps, gas and electric furnaces, ductless mini-split systems and indoor air quality enhancement equipment, and services, installs and repairs all makes and models.
Do you offer financing?
Yes. Empire works with financing partners to offer flexible options, including low monthly payments and zero-interest financing such as 0% interest for 18 months.
Do you provide warranties on new installations and repairs?
Yes. Empire offers comprehensive manufacturer and labor warranties on new installations and parts-and-labor guarantees on repairs. Specific terms vary, and your technician will provide the details.
How long have you been in business?
Empire Heating and Air Conditioning was founded in 1985 by Martin and Gila Hoover. The main office is in Decatur, Georgia, with a satellite office in Cumming, Georgia.
What does the Planned Maintenance Agreement include?
The agreement covers equipment inspections including thermostat calibration, system cleanliness, electrical controls, total external static pressure and heat anticipator setting, plus a written report after each inspection. Members also receive a reduced diagnostic fee, a 15% discount on service labor, priority scheduling over non-maintenance customers, and 24/7 emergency service.