Better Built Heating, Cooling & Plumbing
Better Built Heating, Cooling & Plumbing is a family business run out of 10315 S. Progress Way, Unit #4 in Parker, Colorado, by owners Ken and Melanie Reeves. Ken serves as head of operations and has been in the heating and cooling business for over 30 years, having started in HVAC right out of high school, while Melanie is the company's Legendary Relationships Director. The team also includes Master Plumber Gerald Casados, who brings over 20 years in the plumbing industry, Lead Technician Levi Reeves, Lead HVAC Installer Luke Taylor, and Customer Service Representative Courtney Lyons. The company is licensed and insured, and states that all employees pass background checks and drug testing. On the HVAC side the company handles furnace repair and installation, AC repair and installation, HVAC maintenance, duct cleaning, indoor air quality work, QuietCool whole-home fans, ductless air conditioning, and commercial HVAC. On the plumbing side it covers drain cleaning, leak repair, water filtration, water softening, water heater repair, toilet repair, sink and faucet repair, sump pump repair, sewer line repair, and commercial plumbing, which means one call can cover both systems. Better Built points to local expertise as a differentiator, describing solutions tailored to Colorado's winters, summers, and hard water, and noting that Parker homes range from brand new builds to well loved older properties, each with its own comfort and plumbing needs. The company advertises free, upfront estimates with clear pricing before work begins, along with same-day service and 24/7 emergency service availability. Its Better Built VIP Maintenance Program is offered at $30 a month and includes two thorough tune-ups a year, priority scheduling, a 15% discount on HVAC repairs, no diagnostic fee, and no after hours service fee on emergency services, for residential and commercial properties alike. Financing is available through partnerships with Wisetack and Hearth, and the company proudly offers military and first responder discounts. Better Built serves both residential and commercial clients, states that a warranty is included with all services, and describes its work as 100% customer satisfaction guaranteed. Homeowners have rated the company 5.0 out of 5 stars across 180 Google reviews.
Services
Furnace repair
Fast, reliable furnace repairs for systems that are short-cycling, making unusual noises, or struggling to heat evenly, covering fixes from ignitor and flame sensor work to blower motor replacement on all major brands.
Furnace installation
Professional furnace installation built for lasting comfort through Parker's cold, snowy winters.
AC repair
Quick, expert air conditioning service for warm air, weak airflow, and rising energy bills, with troubleshooting of refrigerant issues, electrical faults, and thermostat problems.
AC installation
Quality air conditioner installation for efficient cooling through hot, dry Colorado summers.
HVAC maintenance
Regular tune-ups that keep a system running smoothly, including filter cleaning, coil cleaning, refrigerant pressure monitoring, thermostat calibration, combustion analysis, and safety control testing.
Why choose us?
Location & hours
10315 S Progress Way Unit 4, Parker, CO 80134, USA
FAQs
Do you offer emergency HVAC and plumbing service in Parker?
Yes. Better Built states that emergency service is available 24/7 and lists 24/7 and same-day service among the reasons to choose the company. Regular office hours are Monday through Friday, 7 AM to 6 PM, and the company can be reached at (720) 262-1976.
Do you handle both heating and cooling and plumbing?
Yes. Better Built describes one call for HVAC and plumbing as coordinated service across both systems. HVAC work covers furnace repair and installation, AC repair and installation, HVAC maintenance, duct cleaning, indoor air quality, QuietCool fans, ductless air conditioning, and commercial HVAC. Plumbing work covers drain cleaning, leak repair, water filtration, water softening, water heater repair, toilet repair, sink and faucet repair, sump pump repair, sewer repair, and commercial plumbing.
Are estimates free?
Yes. Better Built lists free, upfront estimates as one of its reasons to choose the company, and says customers receive clear pricing before work begins.
What does the VIP Maintenance Program include?
The Better Built VIP Maintenance Program is offered at $30 a month and includes a thorough tune-up and professional cleaning of the HVAC equipment twice a year, pre-season scheduling for those tune-ups, priority scheduling, a 15% discount on repairs to the HVAC unit, no diagnostic fee, and no after hours service fee on emergency services. The company says it is available for both residential and commercial properties.
Is financing available for a new system?
Yes. Better Built has partnered with Wisetack and Hearth to offer financing options, which the company says are meant to make HVAC and plumbing repair expenses more convenient and less stressful.
Are your technicians licensed and screened?
Better Built lists licensed and insured among its credentials and states that all employees pass background checks and drug testing. The team includes Gerald Casados, a Master Plumber with over 20 years of expertise in the plumbing industry.
Do you offer any discounts?
Better Built states that it proudly offers military and first responder discounts. It also runs a referral program that lets customers earn cash or save on their next service by referring a friend, and VIP Maintenance Program customers receive a 15% discount on repairs to their HVAC unit.
Do you work with businesses as well as homes?
Yes. Better Built serves both residential and commercial clients, and lists commercial HVAC for reliable heating and cooling for businesses along with commercial plumbing for complete plumbing solutions for businesses.